If you are a user of any ReallyCare CIC product or service we want to make sure you love it. But we know that sometimes, either through a user not being familiar with a product, sub-optimal design or just plain errors, that products and services can be hard to love. In those circumstances we want you to have access to the most appropriate support to get things back on track.
- First of all, look to see if you can find the solution on our Knowledge Base. Note that you can search for relevant articles by key word.
- Open a support ticket. One per question / issue. If you are reporting what looks like a bug give enough detail to reproduce the problem. This blog post has a lot of good ideas about how to report a bug effectively.