ReallyCare Support

Support 1

• How to ask for help

Organisations 4

• Organisation Hierarchy - an Introduction
• Send Emails
• Organisation Geographical Coverage
• Considerations when splitting Organisations

Users 4

• Problems Logging In
• Creating a new user
• Promoting a user to Administrator
• Can a Person be a User and a Care worker?

Medication and eMAR 3

• Medication Alarms
• Configuring Medication Slots
• Warfarin and other "dynamic" medications

Mobile 9

• Troubleshooting the Plait Mobile app
• Troubleshooting the Plait Point of Care Progressive Web App
• What do the header background colours mean?
• Check Location permission has been granted
• Setting up a care worker

View all 9

Scheduling 6

• Allocation
• Runs
• What checks are performed when a booking is created / updated?
• Allocating an instance of a recurring booking in the client calendar
• Viewing Unallocated Bookings

View all 6

Financial 12

• An Introduction to Tariffs
• Modifying Tariffs
• Unit Costs and Charges
• How organisation hierarchy works with invoices and payroll
• Crediting Invoices

View all 12

Reports 3

• An Introduction to Reports
• Recurring Reports
• Designing your own Reports

Miscellaneous 8

• Training Videos
• Alerts
• Deleting
• System Error Messages
• Audit Trail

View all 8

Information for Providers 1

• Correcting Details on your Company Page