ReallyCare Support

Support 1

• How to ask for help

Organisations 3

• Organisation Hierarchy - an Introduction
• Send Emails
• Organisation Geographical Coverage

Users 4

• Creating a new user
• Promoting a user to Administrator
• Can a Person be a User and a Care worker?
• Problems Logging In

Medication and eMAR 2

• Medication Alarms
• Configuring Medication Slots

Mobile 7

• Troubleshooting the Plait Mobile app
• What do the header background colours mean?
• Adding an RFID tag for a service user to the system
• Setting up a care worker
• Using QR Codes

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Scheduling 5

• Allocation
• Runs
• What checks are performed when a booking is created / updated?
• Allocating an instance of a recurring booking in the client calendar
• Viewing Unallocated Bookings

Miscellaneous 9

• Training Videos
• Reports
• Alerts
• Deleting
• System Error Messages

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Financial 7

• An Introduction to Tariffs
• Modifying Tariffs
• Unit Costs and Charges
• How organisation hierarchy works with invoices and payroll
• Common Problems Running Invoices

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Information for Providers 1

• Correcting Details on your Company Page