ReallyCare Support
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Knowledge base
General
Support
1
How to ask for help
Plait
Organisations
3
Organisation Hierarchy - an Introduction
Send Emails
Organisation Geographical Coverage
Users
4
Creating a new user
Promoting a user to Administrator
Can a Person be a User and a Care worker?
Problems Logging In
Medication and eMAR
2
Medication Alarms
Configuring Medication Slots
Mobile
7
Troubleshooting the Plait Mobile app
What do the header background colours mean?
Adding an RFID tag for a service user to the system
Setting up a care worker
Using QR Codes
View all 7
Scheduling
5
Allocation
Runs
What checks are performed when a booking is created / updated?
Allocating an instance of a recurring booking in the client calendar
Viewing Unallocated Bookings
Miscellaneous
9
Training Videos
Reports
Alerts
Deleting
System Error Messages
View all 9
Financial
7
An Introduction to Tariffs
Modifying Tariffs
Unit Costs and Charges
How organisation hierarchy works with invoices and payroll
Common Problems Running Invoices
View all 7
BetterCareGuide
Information for Providers
1
Correcting Details on your Company Page
Help Desk Software
by Freshdesk Support Desk