To facilitate more rapid development and support we are moving towards using a PWA (Progressive Web App) for our point of care application.  The "original" app will will continue to be available from the App store and Play store - and will be continue to be supported - until we are happy with the PWA.  The PWA can be accessed at https://www.plaitpoc.org with a preview release at https://next.plaitpoc.org.  Both releases should be considered as beta, with the preview a bit more "raw" than the live.


Here are some of the things that we have discovered can cause difficulties and - where available - fixes or workarounds. How you deal with some of these issues can depend on your browser or phone and we will add to these instructions as we come across new cases.  


Table of contents:

  1. Problems logging in with username and password
  2. Recommended browsers
  3. Trying to use the wrong system (Service users and their contacts only)
  4. Adding Plait Point of Care to the home page
  5. You must grant...  (Permissions issues for care workers only)

Problems logging in with username and password

Care workers will almost always use a QR Code to log in, but family members will log in with username and password.  If there is a chance the user has forgotten their password they can reset it by visiting www.plaitapp.org/password-reset

Plait and Plait Point of Care treat user name as case sensitive, which is unusual and has been known to cause problems.  If the user isn't sure about the capitalisation of their username they can see it (or change it) by going through the password reset process.

Recommended browsers

Plait Point of Care is a Progressive Web App, which means it uses modern web technologies.  Some browsers do not yet support all these technologies, so we recommend using Chrome on Android (or desktop) or Safari (from version 11.1) on iOS.


Trying to use the wrong system (Service users and their contacts only)

We very often find that service users and their relatives initially try and log into the plait back office system (www.plaitapp.org) rather than the Point of Care system (www.plaitpoc.org) - presumably because the former is used to handle account / password set up.  The correct URL is https://www.plaitpoc.org


Adding Plait Point of Care to the home page

With  Chrome on Android this is very straightforward, as you are prompted to do this the first time you visit the website.  If you miss the prompt, however, just click on the 3 dots in the top right hand corner and then from the options below click on Install app.


In Safari on iOS:

(Scroll up)



You must grant...  (Permissions issues for Care Workers only)

You will see this message where you have denied the device a required permission (to the camera or geolocation).

Safari on iOS

Camera: Log out (if you are logged in) and navigate back to the site.  Safari "forgets" that you denied permissions, and so prompts you for permissions when they are required. Simply grant the permission when requested.

Location: works the same as camera provided that you have granted permissions to Safari Websites in Settings:

(Scroll up)


Chrome on Android

Log out (if you are logged in).   If you have added the app to your home page then setting permissions is very straightforward.  Just long click on the icon to get the first screenshot, then click on the horizontal lines to get to the second.



If you haven't added the app to your home page then you need to reset the browser permissions for this site, which is slightly convoluted.