Allocating a visit to a care worker can be complicated, and the system tries to ensure that only appropriate allocations are made.  At the time of writing (6th August 2020) the messages can be shown when you unsuccessfully attempt to create / update a booking:

  • Event must be at least 1 minute long
  • Event cannot finish before it starts!
  • << Assignee Description >> - You cannot add non-contact events such as holidays and meetings to a run`;
  • << Assignee Description >> is not available for << percentage >> of occurrences of this event << list of problems >>
  • The same task << task >> has been entered twice
  • << Assignee Description >> is assigned twice to the same event
  • << Assignee Description >> is assigned to the event as both a client and care worker
  • << Assignee Description >> ("Financial") requires a service contract to be specified for this event
  • << Assignee Description >> ("Employment") requires an employment contract to be specified for this event
  • << Assignee Description >> ("Financial") needs a service contract before s/he can be assigned to events
  • << Assignee Description >> ("Employment") needs an employment contract before s/he can be assigned to events
  • None of << Assignee Description >> 's service contract(s) will be active at the time of the event
  • None of << Assignee Description >> ("Employment") employment contract(s) will be active at the time of the event
  • << Assignee Description >> 's employment contract << description >> will not have started by the time of the event
  • << Assignee Description >> 's employment contract << description >> will have finished by the time of the event
  • << Run >> will not have started by the time of the event
  • << Run >> will have finished by the time of the event
  • << Assignee Description >> 's service contract << description >> will not have started by the time of the event
  • << Assignee Description >> 's service contract << description >> will have finished by the time of the event
  • << Assignee Description >> finished at the event before they started
  • << Assignee Description >> is unavailable for this event
  • << person 1 >> is incompatible with << person 2 >>
  • << Assignee Description >> has a clashing << event description >>
  • << Assignee Description >> has insufficient time to travel by << travel mode >> to next event.  << time >> required - only << time >> available
  • << Assignee Description >> has insufficient time to travel by << travel mode >> from previous event.  << time >> required - only << time >> available


In addition, before you can draw an event onto a calendar the Third Party Scheduling System on the Setup tab of the organisation record needs to be cleared, and the default event types need to be set up on the Scheduling Tab.