Note: This article relates to the back office / web browser system, not the mobile app.  For troubles logging in to the Plait Point of Care App look at Troubleshooting the Plait Point of Care Progressive Web App..


If you have problems logging in to www.plaitapp.org/login (or the preview release at next.plaitapp.org/login)  it is generally down to one of:

  1. You are entering your username incorrectly.  

    Plait is unusual in that case sensitivity is significant in the username (even though the username is very often an email, and emails are case insensitive). Make sure you are entering the username in the correct case.

  2. You are using the wrong username.

    To find out what your username is, click on the Forgotten password? link on the login page. Enter your email. If the system recognises the email you will be sent a link in an email. Click on that link and the form contains your username. If the system does not recognise the email you should get a colleague to tell you what email address the system has for you (or to change it).

  3. You are entering your password incorrectly.

    Password is case sensitive, as it is in most systems - check your Caps Lock.

  4. You have forgotten your password

    If you can't remember your password then click on the Forgotten password? link on the login page. Enter your email. If the system recognises the email you will be sent a link in an email. Click on that link and change your password. If the system does not recognise the email you should get a colleague to tell you what email address the system has for you (or to change it).

    Then get yourself a password manager (or use the one built into your browser).

  5. Your account has been suspended.  If you think this has happened you should check with an administrator within your organisation, who will be able to check (and correct the situation if it was done by error).


Continuous attempts to login with incorrect credentials


When either the username or password are incorrect you do not have a finite number of attempts to guess them correctly.  You will be prompted how many attempts you have remaining.



If you continue to attempt incorrectly you will be locked out (for 15 minutes) until you can try again.